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Shipping Policy

Shipping Methods and Carriers:

We offer the following shipping methods: Standard & Expedited. We work with reputable carriers, including USPS, UPS, DHL, and Fedex to ensure reliable and efficient delivery of your orders.

Shipping Costs:

Shipping costs are calculated based on various factors, including order value, weight, dimensions, and destination. The exact shipping cost will be calculated at checkout. For certain products we will cover the shipping cost if you are located in the USA. For international shipping, customers will cover the shipping costs.

Delivery Timeframes:

We strive to deliver your orders as quickly as possible. Estimated delivery time frames vary depending on the shipping method chosen and the destination. Please note that these are estimated times and can be subject to unforeseen circumstances beyond our control, such as weather or customs delays.

Order Processing Time:

Orders are typically processed within 1-2 business days before they are shipped. During peak seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email with tracking information once your order has been shipped.

International Shipping:

We offer international shipping to select countries. Please note that additional charges, such as customs duties, taxes, or import fees, may apply and are the responsibility of the customer. International deliveries may also be subject to longer transit times due to customs clearance processes.

 

Tracking and Notifications:

You can easily track your shipment by using the provided tracking number. Once your order is shipped, we will send you an email with the tracking details. You can also access the tracking information by logging into your account on our website.

 

Shipping Restrictions:

We currently ship to most locations. However, there may be certain restrictions on shipping to specific countries or regions due to legal limitations or carrier restrictions. If we are unable to ship to your desired destination, we will notify you promptly and provide alternative options if available.

 

Lost or Damaged Shipments:

In the unfortunate event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work diligently with the carrier to resolve the issue. If required, we may ask for documentation or initiate a claim process. Rest assured, we will do our best to ensure a satisfactory resolution for you.

 

Returns and Exchanges:

For information on returning or exchanging items, please refer to our Return Policy Page. We will only cover return shipping if the problem with the product is our fault.

Customer Support:

If you have any questions or need assistance regarding shipping-related matters, please don't hesitate to contact our customer support team. You can reach us via support@munnygrubbers.com.

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